Immerse as a COVIDSafe space
While we are incredibly excited to open our doors and welcome guests back to Immerse, it is imperative to understand that the health and safety of our customers and staff are our number one priority. We are dedicated to ensuring that you have a wonderful and safe visit to Immerse, so will be implanting the following procedures into our service.
If you have any questions about our policies and procedures, please do not hesitate to contact us:
03) 5965 2444 | info@immerse.com.au
Card payments only | Bookings essential | Do not attend booking if unwell | Maximum 6 people per table | Must provide name and number of all patrons | COVID-19 training completed
Completed a deep clean of the premises
√ Used appropriate detergents and disinfectants to thoroughly clean all surfaces
√ Cleaning all stored glass wear and cutlery with appropriate cleaning products
√ Sanitised common use surfaces such as doors, handles, keyboards, taps, chairs, tables, handrails, tills, phones, terminals.
√ Thoroughly clean and sanitise all areas and surfaces used for food preparation and serving as well as ensuring utensils are cleaned and sanitised before use to ensure there is no risk to food safety.
Set up the restaurant for the appropriate number of people and physical distancing
√ A limit of 20 patrons per dining space (not including staff)
√ Having at least 4spm per patron to allow for social distancing
√ Maximum of 6 people per table
√ Neighbouring tables at least 1.5m apart
√ Having separate entrance and exits for customer use
√ Having hand sanitiser placed at entrance and exits (among other places) for staff and customers to use
√ Wine tastings will be conducted at guest tables, to reduce customers congregating at the one place
√ Tables will be set with any cutlery or glass wear that may be required, to reduce contact with staff throughout the visit
√ Different sections of the restaurant will be used for individual seatings, to allow as much space as possible in between guests
Signage, record keeping and staff management policies, practices and training
√ A sign at the entry to state how many patrons we can have at one time
√ Information on the symptoms of COVID-19 and the requirement to stay home if unwell
√ Signage for hygiene and physical distancing practices, such as maintaining 1.5m between guests and washing your hands for 20 seconds
√ A poster confirming that staff have reviewed the guidelines and completed the recommend training
√ Signs confirming it is full table services, and paying/ordering at the bar is not permitted
√ We will take contact details for all patrons entering Immerse to support contract tracing if required. We strongly recommend that guests download the COVIDSafe App before visiting
√ Additional schedules for cleaning and sanitising to maintain good hygiene at your venue, including frequent cleaning of high touch points such as doors, handles, chairs and handrails
√ Staff will explain procedure updates to customers when they first arrive at the restaurant, to ensure they understand our responsibilities, as well as their own
√ We will only be except CARD for payment, and no cash
√ Keeping up to date with government updates, including new restrictions and guidelines, then ensure all staff are aware of subsequent updates to policies and procedures
√ All staff completing the Staff Coronavirus (COVID-19) Health Questionnaire before each shift, including temperature checking
√ Directing all staff members to stay home if feeling unwell, and having emergency staff rostered on to ensure staff members being unable to work (due to illness) does not affect service
√ Having one staff member responsible for each table, to minimise contact with multiple staff members
√ Offering full table service (including payment the bill) to prevent guests from congregating in common areas such as the till
√ Making guests aware that bookings are essential to avoid having unknown patrons arrive at Immerse
√ Amended voucher cancellation policy (usually lose voucher if cancel less than 24 hours prior to booking) to ensure guests are not attending booking if they are sick